Help & frequently asked questions
Signing in, practising, your results, and what you paid for.
I closed the tab in the middle of a mock exam. Can I continue?
Yes. Come back to the same subject and the attempt you left open is restored, with the same questions in the same order — nothing has to be started over. One thing to know: the score and the review screen are produced only when you reach the end of an attempt, so an exam left unfinished will not show results until it is completed.
What is your refund policy?
A full refund within 7 days of purchase if you have not accessed any paid content. Paid content counts as accessed the moment you start a paid mock exam, answer any of its questions, or view your score or TEKS breakdown — after any of those, the purchase is non-refundable. Free sample questions never affect this. The full policy is in our Terms of Service, and if something has gone wrong we would much rather hear it from you than from your bank.
Terms of ServiceAre the mock exams timed?
A full mock shows a timer set to the length of the real exam, so that practising under time is possible. It is there to pace you, not to lock you out: if you step away, the attempt is kept and restored when you come back, with the same questions in the same order. Only reaching the end of an attempt produces the score and the review screen.
Where do I see my scores?
Under My Results, once you are signed in. Each completed attempt is listed with its score and the date, and opening one shows the TEKS breakdown — which parts of the syllabus the marks came from and which need another pass. Attempts you did not finish do not produce a score, so they will not appear there.
Still stuck?
Sign in to send us a message, or write to [email protected]. Tell us the email address you used at checkout and we will find the account.
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