Help & frequently asked questions

Almost always this is a second account: the purchase sits on the account that was signed in at checkout, and if that was a Google sign-in, it belongs to that Google email address. Check My Purchases while signed in — if the subject is listed there, it is active on that account. If the list is empty, send us a message with the email address on the receipt and we will connect the purchase to the account you are using.

My Purchases lists everything on your account with the date and how long the access runs, and Stripe emails a receipt to the address used at checkout when the payment goes through. If neither shows the purchase you are looking for, it is usually on a second account — send us the address on the card receipt and we will find it.