Help & frequently asked questions
Signing in, practising, your results, and what you paid for.
I signed up with Google. How do I create a password my child can use?
Your Texas CBE password is a separate thing from your Google password, and creating one does not touch your Google account. Open the password reset page, enter the same email address you used for the Google sign-in, then open the link we email you and choose a password. Your child can then sign in with that email address and the new password. Your own “Sign in with Google” keeps working exactly as before — the account simply has two ways in from that point on.
Password resetI forgot my password, or the reset email never arrived.
Use the password reset page with the email address on the account. The message arrives within about a minute. If it is not in your inbox, check Spam or Junk — we send from a gmail.com address with links to texascbe.com, and Yahoo and AOL in particular file that combination in Junk. If nothing has arrived after a few minutes, write to [email protected] and we will get you back in.
Password resetStill stuck?
Sign in to send us a message, or write to [email protected]. Tell us the email address you used at checkout and we will find the account.
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